Claude Opus 4.7 vs Grok 4 for customer support: which is better in 2026?
A head-to-head look at Claude Opus 4.7 and Grok 4 for customer support. Benchmarks via artificialanalysis.ai, pricing as of May 2026. Compare AI models like these inside Admix.
Quick verdict
For customer support in May 2026, Grok 4 edges out Claude Opus 4.7 on the speedTokPerSec metric. Snappy responses with web grounding for live answers.
Side-by-side specs
| Spec | Claude | Grok |
|---|---|---|
| Intelligence index | 76.9 | 73.9 |
| Coding index | 82.3 | 70.2 |
| Context window | 1M tokens | 256K tokens |
| Speed (tok/s) | 88 | 198 |
| Input $/M | $15.00 | $3.00 |
| Output $/M | $75.00 | $15.00 |
| Released | Apr 23, 2026 | Jan 22, 2026 |
How they handle customer support
Claude Opus 4.7: Best-in-class agentic coding. The main caveat is premium pricing on output tokens.
Grok 4: Snappy responses with web grounding for live answers.
Cost per 1,000 queries
Assuming 1,500 input and 800 output tokens per query:
- Claude Opus 4.7: $82.50 per 1,000 queries
- Grok 4: $16.50 per 1,000 queries
Verdict by sub-task
- Best raw quality on customer support:
- Best price: Grok 4
- Longest context: Claude Opus 4.7
- Fastest: Grok 4
FAQ
Is Claude Opus 4.7 better than Grok 4 for customer support?
On May 2026 benchmarks (artificialanalysis.ai), Grok 4 ranks higher than Claude Opus 4.7 for customer support on the speedTokPerSec metric. The gap is small enough that the choice often comes down to price, context length, and tone.
Which is cheaper, Claude Opus 4.7 or Grok 4?
Claude Opus 4.7 costs $15.00 input and $75.00 output per million tokens. Grok 4 costs $3.00 input and $15.00 output per million tokens.
Can I use both Claude and Grok in one app?
Yes. Admix is a multi model AI chat aggregator that lets you run Claude Opus 4.7 and Grok 4 side by side under one subscription.
Sources
Benchmarks from artificialanalysis.ai (May 2026).
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